Dao “absolutely” had the right to the seat, and this was not a case of “overbooking”, according to Wolk, “because all the passengers had seats”.
But police officers should try to find out what they are going into and to defuse the situation, if possible, experts said. He has promised to review United’s passenger-removal policy.
“Watching this makes my blood boil, I’ll never fly United Airlines”, commented Anh Trang Khuya on Facebook, the most widely used social media platform in Vietnam.
Mr Munoz extended a personal apology to passengers and employees over the incident, vowing it would “never happen again”.
How many times in the previous year has United Airlines removed a passenger that has already boarded a plane due to overbooking or other reasons outside the customer’s control? “We can’t do that”.
Passengers on United Express Flight 3411 will get a refund, United Airlines said Wednesday.
United said that it needed to “reaccommodate” the passengers in order to seat their own employees traveling to Louisville, Kentucky.
The incident at Chicago’s O’Hare International Airport did not involve overbooking at UA Flight #3411.
Zalewski said he has talked to Aviation Commissioner Ginger Evans, describing her as “livid” about the passenger’s treatment.
If you’ve spent a lot of money booking a flight for a holiday or a work trip, you expect a guaranteed seat on that flight, right? The television interview with ABC was his first public appearance since the incident and his initial written statements reacting to it, which sparked widespread criticism and calls for Munoz to step down. They also said the situation could have likely been avoided.
Passenger Jayse Anspach told CNN that Dao and his wife initially agreed to take a later flight but recanted upon learning that this flight wouldn’t take off till Monday morning.
By Tuesday afternoon, nearly two days after the Sunday evening events, Munoz issued another apology.
“That is not who our family at United is”, Munoz said. David Dao’s attorney, Thomas Demetrio, would not provide a timeline for filing the lawsuit other than to say he had two years to do so, and “I promise you it won’t be that long”.
At a City Council hearing Thursday, Alderman Mike Zalewski said “there are no excuses” for what occurred after Dr. David Dao refused to give up his seat Sunday. A few hours later, the Department of Aviation announced it had placed the two other officers involved incident on leave “until further notice”.
An airline could use that approach if it needs to bump passengers who are already seated and are refusing to leave, said Brett Snyder, a former airline executive who runs the blog CrankyFlier.com. The agent and United officials then decided to choose four random people and demand they get off. The confrontation took place after the Daos learned there was not another flight that would get them to Louisville until Monday.
Video of the Kentucky physician being pulled from his seat after he refused to leave the full plane has been viewed by people around the world. But by the time the plane had boarded, it was too late-precisely because when an airline battles passengers on the aircraft, the airline always wins. “This is wrong”, “Look at what you did to him” and “Busted his lip”.
Whatever the facts, clearly United failed to see the very real human and economic cost of treating a paying customer like a criminal. A day earlier, the top four members of the Senate Commerce Committee asked Munoz and Chicago airport officials for an explanation.