United’s explanation “has been unsatisfactory, and appears to underestimate the public anger about this incident”, four senators wrote in letters on Tuesday to Mr Munoz and Ms Ginger Evans, commissioner of the Chicago Department of Aviation.
The Chicago-headquartered airline’s share price fell sharply during trading on the morning of 11 April, but largely recovered during the afternoon.
As of Tuesday (Wednesday NZT), Dao was still in a Chicago hospital from injuries he sustained when airport security snatched him from his seat aboard United Flight 3411 to Louisville, Kentucky, his lawyer said. No one volunteered. United made a decision to select people at random.
United Airlines CEO Oscar Munoz spoke Wednesday in an exclusive interview with ABC News about the passenger, who was bloodied as he was violently dragged off an overbooked flight at O’Hare International Airport.
One of the officers involved in Dao’s forcible removal has been placed on paid administrative duty pending an investigation leave, according to the Chicago Department of Aviation.
Kelly described Dao as a hero who stood up for consumer rights by remaining seated. “I told the officer, we’ll be back when you handle this”. “Kill me”, and “I have to go home”. Then, a side-scandal ensued suggesting the paper had identified and smeared the wrong Dr. David Dao. “I’m staying. You’ll have to drag me”, he said.
We know what happened next.
A passenger who witnessed the episode said that two officers tried to calmly talk the man out of his seat before a third approached him in an aggressive manner. He said the world caught United at a bad moment and that it would never happen again.
An officer tells Dao that they will be forced to drag him off the plane. The Reverend Jesse Jackson carried a sign that read,”Beat your competition, not your customers”.
Dao’s attorneys filed a petition with the Cook County Circuit Court Wednesday requesting to preserve all potential evidence from the flight, including surveillance video recordings showing passengers boarding the plane.
Earlier footage of Dao being dragged bloodied and screaming from the plane – scheduled to travel from Chicago to louisville, Kentucky – has made global headlines, earned the USA carrier worldwide condemnation and wiped a reported $1.3 billion from the company’s value.