Apple Is Working On A Support App For iOS – Leaked Screenshots

Notably, the app even shows an option to chat live online with Apple support staff, as well as an option to chat to support team workers from your network.

It’s now unclear if this app will be released as a standalone application or maybe see its functionality folded into the existing Apple Store.

The purported images of Apple’s support app for iOS were first published by technology-related blog uSwitch.com.

The screenshots leaked by Dickson show that Apple’s support app for iOS will be a “comprehensive” support app. As such, the app will enable iOS users to contact support specialists, carry out simple troubleshooting of common problems, arrange the dispatch of their device for repairs, and schedule Genius Bar appointments, among other things. This new customer service app looks like a streamlined way for Apple to bring them together.

Apple’s Genius Bars in its retail stores are supposed to be the easiest way to get customer support, whether it’s just to ask about products or to get devices fixed.

The app will also take note of all registered devices in an Apple ID, according to Apple Insider.

Reputable Apple leakster Sonny Dickson and uSwitch separately reported on an Apple support app for iOS (natch) that could help users come up with literal home remedies to their technical issues.

The Californian tech giant hopes the app can solve common issues for users of the iPhone, iPad, and other Apple devices.

As rumor has it Apple is to release an app saving you Genius Bar time, there should be less waiting time in the queue just to change your Lightning cable. Nonetheless, it could do a lot to improve your overall support experience and raise overall customer satisfaction. The app tries to probe into your issue by asking you questions, and will narrow things down accordingly until you find the solution you need, providing helpful how-to guides on how to sort things out.