Apple launches battery replacement program for iPhone 6s handsets with shutdown problems

What happens with a device suffering from this problem is that the iPhone would shut down unexpectedly, even when there’s enough battery charge left.

Apple forums say users are having to plug their phones in to get them to restart after shutting down, sometimes while being halfway charged, the Washington Post noted. For months, iPhone 6s users have reported that their phones have shut down randomly.

If your iPhone 6s suffers from the battery flaw where your phone will shutdown for no reason, then you might want to enter your details into this dedicated Apple page.

In its announcement, Apple urged customers who believe they have a faulty phone to contact an Apple store, an authorised fix shop or the firm’s support line to start the process of getting a new battery.

Before seeing if you are eligible for a replacement, make sure you back up your data, turn off the ‘find my iPhone setting, and erase all content and settings, so you are ready if you are offered a new battery.

Uncommon battery problem plaguing iPhone 6s in China.

“In case you are facing multi-touch issue, bring your iPhone 6 Plus to a participating Apple authorised service provider”. From there, the battery will be replaced free of charge. The company however will examine the iPhone 6s prior to any service to verify whether it is eligible for this program and in working order, stresses Apple.

Apple notes that only the battery replacement is free.

While it has offered replacement batteries for affected devices free of charge, Apple said any existing damage to the phone that affects the replacement of the battery will need to be resolved before the fix.

Touch Disease caused affected models to freeze and become unresponsive to touch commands.

Apple also noted that customers should not try to visit a wireless carrier since they’re not able to help with this situation at all.

Nevertheless, if you’re an iPhone 6s user affected by unexpected shutdowns, you can head to Apple’s website now to get the process started on getting your battery replaced for free.