Batteries only problem with fire-prone Note 7s — Samsung

Samsung found that a design defect – incorrect battery positioning in the Galaxy Note 7’s upper right corner -caused the first wave of problems. In some cases, this resulted in the phone bursting into flames.

Touted as the competitor to Apple iPhone, the company had to wipe off $5.3 billion off its operating profit virtually.

The South Korean company, caught up in an ongoing corruption scandal, has officially revealed the two battery manufacturing issues that caused the Note 7’s problems. DJ Koh, president of Mobile Communications Business, Samsung Electronics, shared detailed results of the company’s investigation and apologized profusely to Galaxy Note7 customers, mobile operators, retail and distribution partners and business partners. Samsung Electronics since then stopped and discontinued the phone.

It’s all part of Samsung’s efforts to resolve the exploding battery crisis that caused the company to recall (and eventually cull) the Galaxy Note 7 across the world last autumn. ‘We are now conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.

Samsung’s flagship Galaxy Note 7 phone was a highly anticipated device, but its demise was swift.

Why this matters: The delay in Samsung’s launch of the S8 might be disappointing to fans anxiously awaiting to upgrade, but it’s good to hear Samsung taking its time with the new phone.

With regards to what the Note 8 would offer, specifics weren’t provided, though Koh said it would be “very innovative”.

“The comprehensive responsibility lies with us”. Burrs on the positive electrode lead to insulation tape and separator damage which again, made it much more likely that the positive and negative electrodes within the battery would meet. Samsung has created an infographic explaining its findings from the Note 7 investigation. “For now they’ve done the least of what they should be doing”.

It appears that two separate battery-related issues were to blame. “We installed massive-scale charging and discharging facility to replay the combustion that consumers experienced to identify the exact cause”, he said. Both did not find any cause for overheating in the phone itself.

Just a day after announcing the reason behind the faulty Samsung Galaxy Note 7 devices, Samsung has made another announcement and this one is sure to excite fans.

Air safety authorities in Australia and the U.S. have mandated that airlines remind passengers about the dangers of the Note7 onboard the plane.

Samsung stumbled in its early response to the crisis, issuing a massive worldwide recall and offering replacements that it said were safe.

In the long run, being “transparent about the Note 7 saga” should help win back customer trust, according to TuanAnh Nguyen, a mobile analyst at research firm Canalys.