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There are certainly exceptions, but on the whole, businesses just suck at responding to people on Facebook and Twitter.

The feature appears created to show customer-service professionals that Twitter is indeed serious about addressing their needs-generating feedback from consumers is a huge part of what helps them fix internal problems.

Twitter chief executive Jack Dorsey wrote in a tweet Thursday afternoon.

Followed by this success, the company wanted more apps with these kind of numbers – they tried in various forms, and the Facebook Messenger ultimately hit gold.

Don’t be surprised if we soon see a rapping, gangster Harry Potter sequel in a bookshop near you.

Facebook announced that on April 12, it will open Instant Articles to all publishers.

The hackers that broke into the Hollywood Presbyterian Medical Center’s servers are asking for $3.6 million in Bitcoin, a local Fox News affiliate reported.

Mark Zuckerberg on Wednesday publicly addressed comments from Facebook board member Marc Andreessen over the company’s efforts to bring expand its Internet.org efforts in India.

Twitter rolled out its new algorithmic timeline last week and today announced plans to launch a dedicated GIF button. Whenever you’re composing a tweet or a DM simply search and browse the GIF library to find one that you want to use with that message. “You can search...

Swift beat out Kendrick Lamar’s “To Pimp a Butterfly” with her hugely-successful “1989”, which makes Swift the first woman to have ever won the award twice.

The latest investigation began in early February after the Florida Department of Health and the Palm Beach Narcotics Task Force received a complaint about a person practicing medicine without a license.

The statement said Crowder engaged in an online conversation with someone he thought was a teenage girl beginning January 21.

The former Florida governor on Tuesday tweeted a photo of a firearm emblazoned with a personalized insignia on top of the gun that read, “Gov. Jeb”.

India’s telecoms regulator has banned mobile networks from offering free access to the Facebook website in a growing row over net neutrality issues.

India telecom regulatory authority TRAI has banned limited free internet access programs and essentially blocked Facebook’s Free Basics in the country.