Inspectors rule Torquay care home requires improvement

Inspectors from the Care Quality Commission visited Haven Home Care Ltd in Town Wall, Hartlepool, in May.

A number of shortcomings were highlighted in the report with registered providers, Sally Roberts and Jeremy Walsh failing to provide care which was safe, effective, caring, well-led or responsive to people’s needs.

The laundry workers said that as the clothes weren’t named, they did not know who they belonged to.

There were reportedly trolleys and wheelchairs left in corridors – as a result of limited storage – which was “unsafe for people with reduced mobility or who were at risk of falls”, according to the report.

In an incident noted in the inspection report, one person at the home was given a tablet which was not theirs by a member of staff.

“A lot of the issues raised were addressed on the day with the inspectors and we have only had to make minor improvements throughout the home”.

Heather View provides permanent and respite care for the elderly and those suffering with dementia.

The home will be re-inspected within six months and CQC chiefs say further steps to cancel its registration will be considered if the service remains inadequate. There were 57 people living at Heather View at the time of the inspection. Heather View is owned by national provider Care UK.

A CARE home has been criticised for failing to give patients their medication as prescribed. Each floor had its own sitting and dining areas.

Previously, the care home was rated inadequate in four of five fields, including safety.

“It is also a massive morale boost for staff as we continue our improvement journey to providing excellent patient care and experience every time”.

Monitor’s transformation and turnaround director Paul Dinkin said: ” The hospital leadership has made great progress in improving its services for patients, and deserves to be removed from special measures.

“We are working closely with these teams to build an open, supportive culture”. The home manager is supporting the team to ensure a varied programme of activities takes place each week which caters to residents’ individual hobbies and interests.

“The service did not have an effective quality assurance system in place, and not all staff were aware of the nutritional advice and recommendations given by speech and language therapists, and care plans did not record all updated advice given for staff to access”. We will build on the positive comments found in this report and are confident that all of the recommended improvements will be implemented before the CQC’s next visit.