King’s Lynn hospital ‘should exit special measures’, say

The problems at the unit were flagged after the governing body carried out an inspection of the 37 hospital wards and several other services under the direction of the Kent and Medway NHS and Social Care Partnership Trust.

A new part of the A&E department at the Queen Elizabeth Hospital has been designed with children in mind – Suzan Robinson, Nam Tong and Dorothy Hosein in the new area.

“This is the latest example of what can be achieved by a trust in special measures when there is a clear commitment to improve care quality”

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I trust that all of the negatives expressed in the report will not have a long lasting effect on staff morale for after all, what do most of us want from a Care Home?

“Providers of those services should take the publication of the inadequate rating as a signal that immediate action is required to improve the service”.

The team found “communication with the service was good and [people living at the home] felt listened to and “People received care and support from staff who had the appropriate skills and knowledge to care for them”. The staff are kind and compassionate and also to me”.

“There is still further work to do, particularly to bring maternity services up to the same standards”.

The Queen Elizabeth Hospital, King’s Lynn.

Manoj Joshi, director of Britannia Care Home, said: “The improvements have been made since the inspections”.

“This marks a huge step on our journey towards excellence in patient experience and care and represents an incredible amount of work by staff at the trust”.

She said: “These concerns were particularly in relation to the levels of agency staff on some of our wards and the levels of assurance we have in relation to their training and induction”.

The CQC findings were announced to claps and cheers this morning at the AGM of the West Norfolk Clinical Commissioning Group.

Care Quality Commission (CQC) inspectors visited the Gayton Road site last month to assess the progress made there since the trust was deemed inadequate in October 2013.

Monitor must now rubber-stamp the CQC’s recommendation for the trust to leave special measures.

The hospital then appointed a new chief executive, Dorothy Hosein, is November 2014.

My enduring memory of the final days of my Aunt’s life and at the end, will always be the tears shed and kind words said which conveyed to me how deeply they all felt for both the residents and their relatives and – I applaud them!

Littlestone Lodge in Bow Arrow Lane, Dartford, was criticised by the CQC after an inspection in March called for “urgent improvements” to its 16-bed continuing care unit. Its leadership had previously been rated “inadequate”.