Microsoft Recalls Power Cords on Older Surface Pros

That’s why Microsoft is recalling the AC power cords for the Surface Pro, Surface Pro 2, and Surface Pro 3 sold prior to July 2015, according to ZDNet.

Details of how customers can obtain a “free” replacement cable are in the offing, but Microsoft made no further statement at this point. Microsoft doesn’t say precisely what the issue is, but it’s likely down to the cords being too brittle to withstand repeated winding – after a while there’s a risk of structural failure and exposing wiring. Microsoft told Channelnomics overheating of the power cord could result if the cords are “sharply or repeatedly bent…” Non-Pro Surface tablets, like the Surface 3, will also go unaffected.

We have some important information for Surface Pro owners, as we can confirm that a Microsoft Surface Pro cable recall is about to be announced.

Microsoft has not announced any details for how the recall will work, including how customers affected by the faulty cords can get a replacement or how long it will take. The recall does not affect regular Surface (non-Pro) models. The potentially risky cables look like regular power cords used with variety of notebook PSUs.

“We applaud Microsoft for being proactive in the replacement of power cables that may have an overheating issue”.

Surface Pro 4 and non-standard Surface devices are not affected by the recall.

According to reports, when you put your Microsoft Surface 4 into sleep mode it continues to munch through approx 8 per cent of its battery capacity per hour.

The first-generation of the 2-in-1 Surface Pro was released in early 2013 with Windows 8 Pro on board while the latest model came in the market in November a year ago. The tech company claimed back in October that it was shipping 500,000 units a month, while Canalys stated that Microsoft sold around two million tablets in the fourth quarter of 2014.