Panicked 911 caller: Dispatcher had no reason to hang up

Melissa Romero, a spokeswoman for the Albuquerque Fire Department, said that Sanchez had dispatched an ambulance to the scene while still on the call with Quintero, and that it had arrived within 4 minutes and 26 seconds, a time she said was “well below the national average”.

All uniformed fire department members, including dispatchers, will begin receiving crisis intervention training on Monday, but a department spokesperson said the training had been in the works for months.

Emergency service dispatcher Mathew Sanchez has resigned after he refused to help a 911 caller reporting a shooting victim in Albuquerque, New Mexico.

Star high school athlete Jaydon Chavez-Silver had just been shot. Sanchez said.

On Tuesday, the Albuquerque Fire Dept. announced the dispatcher had resigned.

Downey said he heard the 911 call the day after it happened, and immediately pulled Sanchez from dispatch duties and launched an investigation. “How many times do I have to (expletive) tell you?”

Chavez-Silver, 17, later died, police said.

The dispatcher answered that the woman should deal with the situation herself as he will not deal with it. The woman is still negotiating, but the operator hanged up. It was unclear why the change was made.

Mr Sanchez asks: “Is he not breathing?”

In the audio clip, Quintero is heard frantically exhorting her friend to breathe, and to “stay with me”.

“No, my (inaudible) is dying”, Quintero said.

Sanchez: Is he not breathing?

“He’s barely breathing, how many times do I have to tell you?” she says, cursing at the dispatcher.

Quintero told KOAT she isn’t sure if her if her friend would have made it or not if the dispatcher had stayed on the phone.

Sanchez’s handling of the call has raised a few eyebrows and questions have arisen about whether he’s handled other calls improperly. Witnesses said Chavez-Silver yelled that he had been shot then fell to the floor.

Chavez-Silver was killed in a drive-by shooting and the police are still investigating his death, according to The Albuquerque Journal.