Report tells Hartlepool care provider to improve

All people living at the home have a right to receive care which is of a high quality, compassionate and safe. We observed some activities taking place but most of the people, particularly people who did not goout of their rooms, had little to occupy them.

Concerns had been raised about the flow of patients through the Accident and Emergency department, about whether care was being provided soon enough and if patients received sufficient pain relief.

Then an inspection team found the home, which is operated by the Shaftesbury Care Group, was not clean, while staff did not have up-to-date training, medicines were not managed safely and the building was not well maintained.

A CQC report said procedures around medication and manual handling were not always followed, care was not always personalised to residents’ individual needs and auditing failed to highlight necessary improvements.

The trust has put an action plan in place to address the key areas for improvement identified by the CQC within three to six months.

It said: “People told us that staff were kind and caring and people’s privacy and dignity were respected by staff. People spoke highly about the care they received with one person saying “I wouldn’t live anywhere else”.

But inspectors did note the good relationship staff had with residents, who were noted to promote kindness, and a good level of promotion for social activities, as well as the “positive and open culture” of the home with the “family” feel.

The overall rating for the urgent and emergency services at the hospital in Court Road, Broomfield, was “inadequate” and the CQC has told the Mid Essex Hospitals NHS Trust, which runs the hospital, it must make a number of improvements.

The commission said in a report: “Staff kept a clear record of when they had administered people’s medicines”.

A spokesperson for Boroughbridge Manor Care Home released a statement on the inspection report.

“Since the inspection we have been working closely with Cheshire East Council to ensure that residents are not at risk”.

When Inspectors went into the laundry they found a rail of un-named clothes and four large boxes of assorted un-named clothes.

The Care Quality Commission has published 72 reports on the quality of care provided by adult social care services across the Central region. We will build on the positive comments found in this report and are confident that all of the recommended improvements will be implemented before the CQC’s next visit.

“There were snacks and drinks available throughout the day during our inspection”.

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