Samsung, CPSC officially recall Note7 phablets

The Consumer Product Safety Commission says so far they are looking into almost a hundred reports of batteries overheating in the phone here in the United States.

Tim Baxter, President & COO of Samsung Electronics America, addresses Samsung’s exchange program and formal U.S. voluntary recall of the Galaxy Note7 in cooperation with the U.S. Consumer Product Safety Commission.

A Florida man had his Jeep catch on fire and he said he “won’t let another Samsung product in his house”. Unlike other phones exploding or bursting into flames in the past, this is not an isolated event and Samsung urges customers to turn in their Note 7s. The CPSC says it has received 92 reports of batteries overheating, that resulted in 26 reported burns. “This week’s message is go get a replacement or a refund”, Kaye said. “Apple will definitely benefit at least some from a combination of Note7 buyers whose phones were recalled and would-be Note7 buyers who will now buy an iPhone instead”.

Denial. Anger. Acceptance. Consumers who shelled out $850 or more for the sleek Galaxy Note 7 are moving right through the stages of grief following Samsung’s recall of smartphones that have been catching fire – and not in the good way.

Baxter stressed the replacement Note 7 phones are safe and said the “battery cell issue is resolved”.

However, following reports of 35 explosions due to the phone’s faulty battery, sales of the phone was suspended on September 2 and recalling started in the US.

“I was very excited about the Note7”, he said. But he thinks Samsung downplayed the severity of the battery issue so he decided to make the switch.

Samsung Electronics Co yesterday said it would resume selling its Galaxy Note 7 smartphones to South Korean customers from September 28, as it rushes to complete a costly recall and salvage second-half sales for the device. At that point, Samsung said it would offer replacement Note 7 devices once the commission had approved them. Mexico’s notice said no battery incidents had been reported in the country at the time of the recall.

Thursday’s announcement gives the USA government the option to formally ban the phones on airline flights and makes it illegal to continue to sell them.

Today, the recall looks anything but smooth. They were also told to contact the sellers immediately. Currently, most airlines aren’t allowing passengers to power up the phones or charge them on flights, based on guidance from the FAA.

Some customers have expressed frustration at the company’s response to the crisis. Enter that number at http://samsung.com/us/note7recall or call Samsung’s recall hotline at 1-844-365-6197.