Southwest Airlines experiencing technical glitches

Southwest Airlines said Monday morning that it has fixed technical problems that made it hard for passengers to check in, though it may still take time to get all affected travelers and their bags where they are supposed to be.

There is no particular reason for the problem and if their system was hacked, there is “absolutely no indication now”, according to Bradd Hawkins, the spokesman for Southwest Airlines.

The airline issued a statement Sunday warning fliers that airline personnel were being forced to check customers in manually. “Teams worked throughout the night in advance of our first departures to ensure the smoothest operation of our originating and later flights”, the statement said.

Today, Southwest customers still may have to reschedule flights or see a few delayed luggage delivery.

As of 5 p.m. ET on Sunday, 450 flights were delayed out of approximately 3600 flights scheduled to operate. The delays caused a pile-up of passengers from Los Angeles to Wahington, D.C.

The delays follow several high-profile computer problems faced by US airlines in recent months.

After a hard Sunday for employees and Southwest customers, its technical systems powering the customer service area are performing normally.

Southwest is also encouraging customers flying Monday to do as much a possible online and at home. Perez said she waited in line for over two hours before finally making her flight.

Mitnick says she did not clear security until about 10:15 a.m. Intermittent performance issues continue impacting our in-airport Customer Service technology systems and across our online platforms (Southwest.com, Southwest Mobile App and site).

The glitch caused the delay of over 800 flights, equivalent to a quarter of 3,355 flights scheduled that day, causing problems on the website and mobile application of the carrier as well.