What to do to if you own a Samsung Galaxy Note 7

Samsung has announced that new Galaxy Note 7s will be available at most retail locations by September 21.

The recall statement reads, “Samsung has received 92 reports of the batteries overheating in the USA, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage”. The statement said property damage included fires in cars and a garage. A second person told Reuters that Samsung SDI Co Ltd 006400.KS made faulty batteries that triggered the recall, but the company’s representatives could not be immediately reached for comment. Kaye said that now that the Consumer Product Safety Commission is involved, the recall procedure should be more streamlined.

The company has been criticized for its response over the past two weeks.

Samsung’s president of Samsung’s mobile business, Koh Dong-jin said in a September 2 press conference, “It has been confirmed that it was a battery cell problem”.

Consumer safety is always our highest priority.

Some analysts say the recall may cost Samsung up to $5 billion in revenue this year and will damage the company’s reputation.

Kaye said about 1 million devices are affected.

The low percentage – about 13 percent – is likely because Samsung didn’t have replacement Note 7 devices in stores until now.

USA regulators have now signed off on Samsung’s replacement Note 7 devices, a development company officials hope will lead more customers to exchange their devices. The Consumer Safety Commission announced today a safety recall on Samsung’s new Galaxy Note 7 smartphone after users reported that some of the devices caught fire when charging.

And different regulatory practices in different countries – as well as varying reactions from carriers – have caused a degree of customer uncertainty and confusion that is hampering Samsung’s efforts to get the recall behind it as quickly and painlessly as possible. That leaves nearly 90 percent of the Note 7s sold still left in the wild.