Galaxy Note 5 pen problem is unbelievable

A recently released Gartner report revealed that while Samsung still sold more smartphones than its competitors in 2015’s second quarter, its market share dropped to 21.9% from 26.2% during the same period previous year. However, the phone does appear to have one unexpected critical flaw that can damage the device: Inserted the wrong way, the device’s S-Pen can permanently ruin the smartphone, as a new video reveals.

An apparent design flaw has been uncovered on Samsung’s new Galaxy Note 5 that could render one of its key features unusable.

Samsung executives have kept their lips tight on this issue, but the South Korean smartphone giant might provide an OTA update to fix the problem anytime soon. The device’s stylus, called the S Pen, can easily be inserted backward and get stuck. You also can’t use the new screen-off note taking feature at all.

About Making Comments on our Site: Patently Apple reserves the right to post, dismiss or edit any comments.

When Ars Technica tried to replicate the Android Police experiment it was eventually able to remove the S Pen and restore its functionality. TechWeekEurope has contacted Samsung but had not received a response at the time of publication. The stylus did emerge from the device again but had broken the mechanism that lets the phone software detect whether the pen is inserted or not.

Sure, if every person who will ever so much as touch a Note 5 has read the instructions thoroughly, then they might take some extra care to actively avoid inserting the S Pen the wrong way. If you have met Note users, they will definitely tell you that the large screen and the stylus makes the difference. Perhaps most famously, the iPhone 4 suffered from reception issues when held a certain way. But if you insert it blunt end first it will get stuck.